Effective Date: January 31, 2026 | Last Revised: February 6, 2026

Coastal Air Assessments, LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.coastalairassessments.com (the “Site”), use any mobile application or client portal we may offer (collectively with the Site, the “Platform”), and when you engage our indoor environmental inspection and consulting services (the “Services”).

Please read this Privacy Policy carefully. By accessing the Platform or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of the Platform and Services.

 

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Contact us via phone, email, text message, or through our website contact forms;
• Request a quote, schedule an inspection, or book services;
• Create an account or client portal login;
• Make a payment for our Services;
• Communicate with us regarding your inspection, report, or property;
• Submit a review, testimonial, or participate in a survey.

This information may include:

• Full legal name, email address, phone number, and mailing address;
• Property address and property-related information (including photographs, descriptions of conditions, and building characteristics);
• Billing information and payment details (credit/debit card numbers are processed by our third-party payment processor and are not stored on our systems);
• Insurance claim numbers or policy information, when voluntarily provided;
• Any other information you choose to provide.

1.2 Information Collected Automatically

When you access our Platform, we may automatically collect certain information, including:

• Device information (browser type, operating system, device type, screen resolution);
• IP address and approximate geographic location;
• Pages visited, time spent on pages, click patterns, and navigation paths;
• Referring website, search terms, or source;
• Date and time of access.

1.3 Cookies and Tracking Technologies

Our Platform may use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts. Cookies are small data files stored on your device.

• Session Cookies: Expire when you close your browser and are used for essential site functionality.
• Persistent Cookies: Remain on your device until deleted or expired and are used for preferences and analytics.
• Third-Party Cookies: Set by our analytics and advertising partners (e.g., Google Analytics).

You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our Platform. We honor Do Not Track (DNT) signals sent by your browser; when detected, we will not serve non-essential tracking cookies.

 

1.4 Information from Third Parties

We may receive information about you from third parties, including real estate agents, property managers, insurance adjusters, or attorneys who engage our Services on your behalf or in connection with a property you own or occupy.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services, including scheduling, inspections, and report delivery;
• To process and complete transactions, including invoicing and payment processing;
• To send appointment confirmations, reminders, inspection reports, and service-related communications;
• To respond to your inquiries and provide customer support;
• To send marketing communications, including promotional emails, newsletters, and service updates (only with your prior express consent where required by law);
• To improve and optimize our Platform and Services;
• To comply with legal obligations, industry standards, and regulatory requirements;
• To protect our rights, property, and safety, and the rights, property, and safety of our clients, employees, and the public;
• To detect, prevent, and address fraud, security issues, or technical problems.

We will not use your personal information for purposes materially different from those described above without providing you with notice and, where required by law, obtaining your consent.

 

3. Text Message and SMS Communications

By providing your mobile phone number and opting in to receive text messages from us, you consent to receive automated and non-automated text messages related to appointment scheduling, reminders, confirmations, follow-ups, and marketing promotions. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. Opting out of marketing texts will not affect transactional messages related to your active service engagement.

 

4. Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. Our current third-party service providers include:

• GoHighLevel (GHL): Customer relationship management, scheduling, appointment reminders, SMS/email communication, and workflow automation;
• QuickBooks: Invoicing, payment processing, and accounting;
• Third-Party Laboratories: Analysis of air, surface, bulk, and other samples collected during inspections (laboratories receive only sample identification numbers and property addresses necessary for analysis);
• Website Hosting and Analytics Providers: Website hosting, performance monitoring, and analytics;
• Cloud Storage Providers: Secure storage of inspection data, reports, and business records.

We may update this list as our business needs evolve. We do not sell, rent, lease, or trade your personal information to third parties for their own marketing purposes.

 

5. Disclosure of Information

In addition to sharing with service providers described above, we may disclose your information in the following limited circumstances:

• Legal Compliance: When required by law, subpoena, court order, government request, or to cooperate with law enforcement;
• Protection of Rights: To enforce our Terms and Conditions, protect our rights, property, or safety, or the rights, property, or safety of our clients, employees, or the public;
• Business Transfers: In connection with a merger, acquisition, reorganization, bankruptcy, asset sale, or similar transaction, provided the receiving entity agrees to protect your information consistent with this Privacy Policy;
• Professional Obligations: When disclosure is necessary to comply with professional ethics obligations, industry standards, or regulatory requirements applicable to our certifications and licenses;
• With Your Consent: When you have provided explicit written or electronic consent to share specific information.

6. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and secure storage practices. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you and applicable authorities as required by Florida law (Florida Information Protection Act, Fla. Stat. § 501.171) and other applicable laws.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, reporting, or professional requirements. Specific retention periods include:

• Inspection Reports and Documentation: Retained for a minimum of seven (7) years from the date of the inspection, or longer as required by applicable professional standards, regulations, or potential legal needs;
• Financial Records: Retained in accordance with IRS requirements and applicable tax law;
• Marketing Data: Retained until you withdraw consent or opt out;
• General Client Records: Retained for a minimum of five (5) years following the last service interaction.

When information is no longer needed and the applicable retention period has expired, we will securely delete or anonymize it in accordance with industry best practices.

 

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information in a portable format;
• The right to correct inaccurate or incomplete information;
• The right to request deletion of your personal information (subject to legal and business retention requirements and professional obligations);
• The right to opt out of marketing communications at any time;
• The right to opt out of the sale or sharing of personal information (note: we do not sell your information);
• The right to not be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 14 below. We will respond to your request within thirty (30) days of receipt, or such shorter period as required by applicable law. We may request verification of your identity before processing your request to protect against unauthorized access.

 

9. Third-Party Links

Our Platform may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices, content, or security of these third parties. This Privacy Policy does not apply to any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

 

10. Children’s Privacy

Our Platform and Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete such information within thirty (30) days. If you believe we have collected personal information from a child, please contact us immediately using the information in Section 14.

 

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose;
• The right to request deletion of your personal information;
• The right to opt out of the sale or sharing of personal information;
• The right to correct inaccurate personal information;
• The right to limit the use and disclosure of sensitive personal information.

We do not sell or share personal information as defined by the CCPA/CPRA. To exercise your California privacy rights, please contact us using the information in Section 14. We will not discriminate against you for exercising your rights.

 

12. Florida Privacy Considerations

As a Florida-based company, we comply with the Florida Information Protection Act (FIPA) and other applicable Florida privacy and consumer protection laws. Florida residents may request access to and correction of their personal information by contacting us using the information in Section 14.

 

13. Website Accessibility

Coastal Air Assessments is committed to ensuring that our Platform is accessible to all users, including those with disabilities. We continually work to improve the accessibility of our Platform in accordance with applicable guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1. If you experience any difficulty accessing any part of our Platform, please contact us and we will work to provide the information you need in an accessible format.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated Privacy Policy on this page with a revised “Effective Date” and “Last Revised” date. For material changes that significantly affect how we handle your personal information, we will provide prominent notice (such as a banner on our Platform or direct email notification) at least thirty (30) days prior to the changes taking effect. Your continued use of our Platform or Services after the effective date of any changes indicates your acceptance of the updated Privacy Policy.

 

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Coastal Air Assessments, LLC

Attn: Privacy Inquiries

401 N Rosemary Ave

West Palm Beach, Florida 33401

Phone: (561) 400-0929

Email: coastalairassessments@gmail.com

BY USING OUR PLATFORM OR ENGAGING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST DISCONTINUE USE OF OUR PLATFORM AND SERVICES IMMEDIATELY.